Privacy Policy

Preamble

This Privacy Policy is addressed to you, as a user of the website https://www.monsieurflower.com (hereinafter the "SITE"), and aims to inform you of the way in which your personal information may be collected and processed by IANKUSHENKO & CO (Mr. Flower), if applicable.

Respect for your private life and your personal data is a priority for us and we undertake to process your data in the strictest respect of the Data Protection Act of January 6, 1978 (hereinafter “IEL law”) amended and the General Data Protection Regulation (EU) of April 27, 2016 (hereinafter “GDPR”).

In any case, we are committed to respecting the following two essential principles:
You remain in control of your personal data;

Your data is treated in a transparent, confidential and secure manner.

The data controller is IANKUSHENKO & CO, Limited Liability Company (Siren 842 535 395) whose head office is located at 2 Raymond Boulogne, 31500 - 31500 Toulouse.

Find out more and our contact details:

Legal reminder: The controller is, within the meaning of the Data Protection Act, the person who determines the means and purposes of processing. When two or more controllers jointly determine the purposes and means of processing, they are the joint controllers (or co-controllers). The processor is a person processing personal data on behalf of the controller, he acts under the authority of the controller and on the instructions of the latter.

For any questions relating to the management and use of your personal data, you can contact us:

  • Or via the contact form available on our website and accessible here: https://www.monsieurflower.com/contact-us/
  • Either by email to contact@monsieurflower.com
  • Or by mail to IANKUSHENKO & CO (MONSIEUR FLOWER) 2 Raymond Boulogne, 31500 Toulouse
  • Or by phone on 07 83 48 37 06 (non-surcharged number) from Monday to Friday from 10 a.m. to 18 p.m. 

All the data concerning you are collected either directly from you (information communicated when you register on the SITE or when ordering your products, via the contact form available on the SITE), or indirectly on the occasion of your visit to our website (connection and navigation data).

In all cases, your data is collected and processed solely to manage your registration on the SITE, ensure the delivery of your products, provide you with all the features and services offered, provide you with commercial offers, allow us to improve our services and ensure efficient commercial follow-up.

Details of how your data is collected and processed is provided in this Privacy Policy.

When necessary, we undertake, depending on the case, to collect your consent and / or to allow you to oppose the use of your data for certain purposes, such as for example, the possibility of sending you commercial prospecting. or to place third-party cookies on your terminal, for the purpose of measuring the audience of our website and to offer you commercial offers and targeted advertising according to your areas of interest.

Your various data are collected and processed for:

The management and monitoring of your compte, of your contracts, orders, deliveries and invoices.
Legal basis:  
Contractual, processing is necessary for the performance of a contract or pre-contractual measures

Respond to your requests for information about our products or our delivery conditions and for customer relationship management.
Legal basis:  
Your Consent

Offer your commercial offers for our services.
Legal basis:  
Our legitimate interest in presenting our services to you.
Your Consent to receive commercial offers from us.

Manage and respond to your requests to exercise “Computing and Freedoms” rights.
Legal basis:  
Legal obligation (RGPD and Data Protection Act).

Ensure the proper functioning and continuous improvement of our website and its functionalities.
Legal basis:  
Our legitimate interest in guaranteeing the best level of operation and quality of our website, in particular through the statistics of visits by the latter.
Your consent when required.

Personalize our online communication and advertising.
Legal basis:  
Your consent.

Fight against fraud: 
Personal data collected on the SITE is processed by our payment provider in order to secure payments and deliveries and thus ensure optimal quality of service. Our payment service provider determines a level of risk of fraud associated with each order and Mr. Flower may be required to take security measures, such as requests for additional supporting documents. These measures will have the effect of temporarily suspending the execution of the order, or even canceling it if the result of the analysis does not guarantee the security of the order.
Legal basis: 
Legal obligation.
Contractual, processing is necessary for the performance of a contract or pre-contractual measures

The mandatory or optional nature of the personal data requested and the possible consequences of a failure to respond to you are specified when they are collected.

You can consult the details of the personal data that we are likely to have on you by clicking here: the details of the data:

For the management and monitoring of your ACCOUNT, vour contracts, orders, deliveries and invoices:

  • Last name, first name, email address, phone number
  • Address.
  • Anonymized bank data.

To respond to your requests for information on our products or on our delivery conditions and for monitoring customer relations:

  • Last name, first name, email address, phone number 

For commercial proposals and offers to our services:

  • E-mail adress.
  • Last name, first name, postal address, telephone number.

For the management and of your requests to exercise "Data processing and freedoms" rights:

  • Last name, first name, mobile phone number, email address.
  • If applicable, copy of identity card.

To ensure the proper functioning and continuous improvement of our website and its functionalities:

To fight against fraud:

  • Last name First Name.
  • Type of bank card used for payment.
  • Validity date of the bank card.
  • IP address used during the payment transaction.

Within the limits of their respective attributions and for the purposes mentioned in article 3, the main people who will be likely to have access to your data are as follows:

  • Authorized personnel from the various departments of IANKUSHENKO & CO (Mr. Flower) (administrative, accounting, marketing, sales, logistics and IT services); 
  • The companies responsible for the management of the SITE; 
  • Companies responsible for the transport and delivery of products;
  • If applicable, the courts concerned, mediators, accountants, auditors, lawyers, bailiffs, collection companies, police or gendarmerie authorities in the event of theft or judicial requisition, assistance; 
  • Third parties likely to place cookies on your devices (computers, tablets, mobile phones, etc.) when you consent to them. 

Your data is not transmitted, for any reason whatsoever, to any person other than those mentioned above. 

We keep your data only for the time necessary for the purposes pursued, as described in article 3, and summarize in the table presented:

For the management and monitoring of your ACCOUNT, your contracts, orders, deliveries and invoices:
3 years from the end of the commercial relationship.

To respond to your requests for information on our products or on our delivery conditions and for monitoring customer relations:
3 years from the end of the commercial relationship if you are a customer or from your last contact if you are not yet a customer.

For commercial proposals and offers to our services:
3 years from the end of the commercial relationship if you are a customer or from your last contact if you are not yet a customer.

For the management and of your requests to exercise "Data processing and freedoms" rights:
1 year in the event of exercise of the right of access or rectification.

  • 3 years in case of exercise of the right of opposition.

To ensure the proper functioning and continuous improvement of our website and its functionalities:
13 months. Beyond this period, the raw traffic data associated with an identifier is either deleted or anonymized.

To Personalize our communication and our online advertising:
3 years from the end of the commercial relationship if you are a customer or from your last contact if you are not yet a customer.

To fight against fraud:
3 years from the end of the commercial relationship.

 

In accordance with the Data Protection Act and the GDPR, you have the following rights:
Right of access (article 15 RGPD), rectification (article 16 RGPD), update, completeness of your data.

  • right to block or erase your personal data (article 17 RGPD), when they are inaccurate, incomplete, equivocal, out of date, or whose collection, use, communication or storage is prohibited.
  • Right to withdraw your consent at any time (article 13-2c RGPD).
  • Right to limit the processing of your data (article 18 GDPR).
  • Right to object to the processing of your data (article 21 GDPR).
  • Right to the portability of the data you have provided to us, when your data is subject to automated processing based on your consent or on a contract (article 20 GDPR).
  • Right to define the fate of your data after your death and to choose whether or not we communicate your data to a third party that you have previously designated.

In the event of death and in the absence of instructions from you, we undertake to destroy your data, unless their retention is necessary for evidentiary purposes or to meet a legal obligation.

You can exercise your rights by sending an email to: contact@monsieurflower.com or by sending a letter to the following address: IANKUSHENKO & CO (Monsieur Flower) - 2 rue Raymond Boulogne - 31500 Toulouse

Finally, you can also lodge a complaint with the supervisory authorities and in particular the CNIL (https://www.cnil.fr/fr/plaintes).

On our website, we use connection data (date, time, Internet address, your phone protocol, pages viewed) and cookies (small files saved on your computer) allowing you to be identified, to remember your consultations, in particular relating to pages visited, to measure the use of our website.

You can consent, refuse or choose the type of cookies which you accept to be placed on your computer terminals.

IANKUSHENKO & CO (Mr. Flower) never transfers your data outside the European Union.

IANKUSHENKO & CO (Mr. Flower) and his possible subcontractors undertake to implement all technical and organizational measures to ensure the security of our processing of personal data and the confidentiality of your data, in application of the Data Protection Act and the European Data Protection Regulation (RGPD).

As such, IANKUSHENKO & CO (Mr. Flower) takes the necessary precautions, with regard to the nature of your data and the risks presented by our processing, to preserve the security of the data and, in particular, to prevent them from being distorted or damaged. , or that unauthorized third parties have access to it (physical protection of the premises, authentication process for our customers with personal and secure access via confidential usernames and passwords, logging of connections, encryption of certain data, etc.).